Support

• Having trouble using at work? If your company uses a proxy, backupgallery.exe may have trouble getting to the internet. We are working on a fix. In the meantime, try downloading from home (or anywhere that doesn't use a proxy).
  
  
• Having trouble downloading more than a couple hundred albums at once? Try backing up in batches of 50 or 100.
  
  
• If the network drops ... or something goes wrong while you are backing up, don't start all over!
  
  • Check your My Photos/Backup Gallery directory for albums that have been backed up.
    • For example, on my pc, albums I backup on 5/12 can be found here:
    • C:\Documents and Settings\bob\My Documents\My Pictures\BackupGallery\bobster@hotmail.com\2009_5_10
    • Remember to replace the text in red with your specific info (Windows Login name, Email Address).
      
      
• It tells me I need a newer .Net version. You can get the required version (.NET 2.0) here.
  
  

This site is not affiliated with kodakgallery.com or Kodak, and customer service requests and questions should be directed to backupgalleryorders@gmail.com